The CEO is very inventive on how to defer avoiding taking any decisions. I have been seeing this from the beginning itself. Of late, his indecisiveness has reached peak proportions.
On one particular deal, he tested my endurance so much by being unreasonably rigid about extending a small credit terms to a good customer. I was convinced that this customer is credit-worthy.
When I had almost given up on the deal, the customer came down a bit and offered to pay on delivery of goods. It was late in the night when customer spoke to me. So I decided to email about it to CEO.
Next day morning, CEO called me to his chamber promptly. I thought he would be happy with the progress made with this particular client. But he said this was not acceptable and now wanted 100% pre-payment before the goods leave the factory. Inside me, there is upsurge of anger and was about to erupt outside as words any time. Luckily, his phone rang at that time. As he was about to pick that phone up, he said I will call you later. I came out quickly. I must thank the phone call, lest I would have really brought out the anger outside. Althought I did not let out the anger, the anger persisted inside and I was able to sense the losing of energy from inside.
After a couple of hours, he again called me to his chamber. This time, he wanted to discuss the language of my email which I sent to him the previous night. I found it really silly when he mentioned some fullstop, comma errors in my English.
He wondered aloud – “While emailing is convenient, the quality of the correspondence goes down. In a speed, we just type whatever that comes to mind. We do not think and write. In my younger days, I used to dictate the letter to our secretaries, then we will read the draft, make more changes after careful thought and then only the letter will be finalized. In this SMS era, there is hardly any quality in communications”.
While he was about continue his intellectual musings further, my phone rang. I excused myself and came out to talk on phone. I did not go back to his chamber later. Phones are a boon!